Set up more than one MFA method so that if for any reason one method is not working for you, you can rely on the other methods you have set up in advance. If you are a non federated user, you can update your own Trimble ID credentials, including your multifactor authentication (MFA) settings.
What to do if I am having problems with my verification code? If you are not able to get your verification code, either via your authenticator application or SMS, when trying to sign in to your Trimble Identity, you have two routes based on whether or not you have set a recovery email.
When you first create a Trimble ID, there is a code sent through to confirm the email address. You seem to have already gone through those steps, and you have a Trimble ID email address, the same one you use in the forum.
I'm receiving an Authentication Error when I try and access my account. If you are receiving an Authentication Error issue when attempting to log in to your account, please try the following steps.
If you have more than one MFA method set up, you can use it to authenticate your Trimble ID account even if you lose access to another method. For example, if you have a secondary email set up already, you can use it to regain access to your account if another MFA method isn't working for you.
Would you mind sending me an email as well to connect me to the team that might help us out here? My colleague is not receiving the verification code as well when he signs in using his work account and when I signed in using my work email, I didn't get the verification code to sign in.
There are three options for MFA that users can set up: An email will be sent to the address for a one time code to set it up. The options can be set to standard or removed via the three dots. If you need any more assistance, please contact support.
Paste the secret key into your authenticator app. If using lastpass, click "Enter your secret key" and paste it there. Now, when logging in to Trimble apps you will use the code from your authenticator instead of from your email. Was this article helpful?
If your MFA codes don't work when entered into VFP, there may be an issue with time synchronisation settings in your Authenticator app or on your device.
In the Multi Factor Authentication section, select the ellipses option next to the method you want to remove. Select Remove. You will be prompted to confirm the action. Select Yes, I'm sure. A verification code will be sent to the MFA method you are disconnecting (phone number, email, app).
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